Simple pricing, sized for your team
Every feature is included in every plan. The price depends on the number of seats and the level of support you need.
Essential
For small teams starting their phone activity.
- Administrator and agent workspaces
- Predictive, progressive and manual dialing
- Manual dialing and agent-to-agent transfer
- Real-time dashboard and charts
- Sales leaderboard on TV
- Call recording
- Email support
Pro
For structured call floors with supervisors and several campaigns.
- Everything in Essential, plus:
- Supervisor workspace per team
- Listen, whisper and barge-in
- Ranking and advanced statistics
- Initial setup of your campaigns
Enterprise
For large contact centers and specific needs.
- Everything in Pro, plus:
- Dedicated support
- Supervisor and agent training
- Telephony needs assessment
- Custom developments
What’s included
| Feature | Essential | Pro | Enterprise |
|---|---|---|---|
| Calls | |||
| Predictive, progressive and manual dialing | ✓ | ✓ | ✓ |
| Inbound calls | ✓ | ✓ | ✓ |
| Manual dialing keypad (per-agent right) | ✓ | ✓ | ✓ |
| Direct transfer to a colleague | ✓ | ✓ | ✓ |
| Scripts, outcomes and callbacks | ✓ | ✓ | ✓ |
| Do-not-call list | ✓ | ✓ | ✓ |
| Management | |||
| Dashboard and daily charts | ✓ | ✓ | ✓ |
| Supervisor workspace per team | — | ✓ | ✓ |
| Listen, whisper, barge-in | — | ✓ | ✓ |
| Ranking and per-agent statistics | ✓ | ✓ | ✓ |
| Sales leaderboard on TV (logo, teams, theme) | ✓ | ✓ | ✓ |
| Quality & security | |||
| Call recording and playback | ✓ | ✓ | ✓ |
| Recording access log | ✓ | ✓ | ✓ |
| Encrypted connection and hashed passwords | ✓ | ✓ | ✓ |
| Support | |||
| Support | Email and phone | Dedicated contact | |
| Initial setup | — | ✓ | ✓ |
| Team training | — | — | ✓ |
Pricing questions
How is the price calculated?
Pricing is per active agent seat per month, based on the plan and your telephony needs (lines, numbers, call volumes).
Are there setup fees?
Vokalon runs in the browser: there is nothing to install on your computers. Any activation fees are clearly stated in your quote.
Is there a minimum commitment?
No, Vokalon is offered without commitment. The exact terms (duration, notice) are written in your quote.
Can I add seats along the way?
Yes. You can adjust the number of seats to your contact center’s activity.
What equipment do my agents need?
A computer with a modern browser (Chrome, Edge, Firefox or Safari), a headset with microphone, preferably USB, and a stable internet connection.
Where is my data hosted?
In the European Union: the platform and your data (records, recordings, statistics).
Get your personalised quote
Tell us your number of seats and your activity: we get back to you quickly.