The contact center software that helps you sell more.
Vokalon brings automatic dialing, an agent workspace, live supervision and analytics together in one web platform. Your agents spend more time talking, your supervisors coach live, and you track every number.
- Nothing to install
- No commitment
- Quote within 24 h
Built for teams that live on the phone:
Everything a high-performing call floor needs
One platform, designed for teams that live on the phone, and a partner who speaks your language.
More conversations
Automatic dialing chains the calls: your agents talk instead of dialing.
Live management
Daily charts, second-by-second supervision, listen and whisper to coach during the call.
Nothing to install
A browser and a headset are all you need. Your teams are up and running within days.
Human support
Campaign setup, training and support, with a clear quote.
Vokalon in one minute
The screens your teams will use every day, from list upload to the sales leaderboard.
Everyone sees exactly what they need
The administrator configures, the supervisor manages their team, the agent focuses on the call. Each role has its own workspace and permissions.
Your whole operation on one screen
- Live dashboard: agents online, live calls, queue
- Campaigns, lists, scripts and do-not-call list in a few clicks
- User accounts and team assignment to supervisors
- Statistics per agent, per campaign and per period
Coach your team during the call
- Live view of their assigned agents, and only them
- Silent listening, whisper to the agent and barge-in
- Listen to recordings, without download
- Callbacks, messages and team statistics
Everything to close, without switching tabs
- Customer record, call script and history side by side
- “Ready” window between calls: waiting time, manual dialing, stats and top 3
- Manual dialing keypad and one-click transfer to a colleague
- Timed breaks per reason, with the remaining time shown live
- Call outcome for every call and scheduled callbacks
- Internal messaging with managers
More time talking, less time dialing
Pick the right dialing mode for each campaign. Vokalon chains the calls, skips numbers on your do-not-call list and shows each list’s progress in real time.
- Predictive, progressive, manual or inboundOne mode per campaign, adjustable at any time.
- Recycling and deduplicationCall back unreachable contacts and clean duplicates in one click.
- List import and exportUpload your contact lists and export your results.
See who is calling whom, for how long, and step in
For every live call, the supervisor sees the agent, the customer’s name and number, and the duration. The longest calls rise to the top; in one click they listen, whisper advice or take over.
- Who is talking to whomCustomer name and number shown on every live call.
- Listen, whisper, barge inThree levels of coaching, without the customer noticing.
- Queue per campaignCalls waiting, agents on calls and available, campaign by campaign.
Your sales live on the call floor TV
Show today’s ranking on a screen: every sale moves the agent up, triggers an animation and brings the team closer to the target.
- Split screen per teamOne leaderboard per team, side by side, each with its sales total.
- Your logo on screenThe administrator adds the company logo, which replaces Vokalon’s.
- Daily target and championsTarget progress, champion of the day and best seller of the month.
Supervise from your phone
The administrator and supervisor workspaces adapt to iPhone, Android, iPad and tablets. KPIs, queues, call listening: everything stays readable and usable at your fingertips.
- No app to installThe phone’s browser is enough, with the same login.
- Listen, whisper, barge inSupervision actions remain available on small screens.
You are probably wondering
Do I need to install software on the computers?
No. Administrators, supervisors and agents use Vokalon from a modern web browser. Agents only need a headset.
Which dialing modes are available?
Predictive, progressive (ratio), manual and inbound. Each campaign has its own mode, which you can change at any time.
Can a supervisor see all agents?
No, only the agents of the teams the administrator assigned to them: their live calls, statistics and recordings.
Are calls recorded?
Yes, depending on your campaign settings. Recordings are played online, every access is logged and downloading is restricted to administrators.
Is the interface available in English?
Yes. Every screen (agent workspace, administrator and supervisor panels, sales leaderboard) has a FR / EN button: each user picks their language in one click.
Where is my data hosted?
The platform and your data (customer records, recordings, statistics) are hosted in the European Union.
How much does Vokalon cost?
Pricing depends on the number of seats and your telephony needs. Ask for your free quote: you receive it within one business day, with no commitment.
How much would Vokalon cost for your team?
Tell us your number of seats and your activity: you get a clear proposal within one business day.